Frequently asked questions

There are a few ways to book. Online: get an instant quote and confirm through our online booking platform. Email: send your event details through our contact form and we'll take it from there. Phone or WhatsApp: call or message 07494 275899 to speak to our booking team. Bookings are confirmed once the hire agreement is signed and the deposit is paid.

Three quick steps. 1) Check your email for a secure link to your client portal. 2) Review and electronically sign the hire agreement. 3) Pay your deposit. A 25% deposit finalises your booking.

Your portal is the hub for everything to do with your booking. Review details, add services or extend hours, download invoices and certificates, message our team, and complete pre-event forms, sign the agreement and pay securely.

Yes. We can cover events running across multiple consecutive days. Where equipment stays on site overnight, we just need somewhere secure to store it, otherwise our team returns to set up each day. Get in touch on info@momentseventhire.com or 07494 275899 and we'll tailor something to your event.

For wedding dates and December, as early as you can. Those book out first. For corporate events and activations, allow 7 to 14 working days for branded items, depending on what you want printed. We will always tell you honestly if a date is tight.

A deposit of 25% of the total booking cost secures your date. A full deposit refund is available for cancellations made at least 21 days before your booking date.

Deposit: 25% to confirm. Final payment: the remaining balance is due 48 hours before your event. All payments are made through your client portal. We are VAT registered, so your quote shows VAT clearly, and we welcome purchase orders and supplier onboarding.

Three options on most carts. Classic is the cart, your pick of flavours and plain packaging. Plus adds your branding on the display screen and custom printed items. Full Branding adds a full vinyl cart wrap and printed branded packaging throughout.

No. Packages are a starting point. You can book the cart on its own and add only the branded items you want.

Yes. Your quote shows VAT clearly, and we welcome purchase orders and supplier onboarding for corporate clients.

Send us your event details through our enquiry form or by email and we'll put together a tailored proposal for you, usually within 24 hours. Sharing your date, location, guest count and the services you're interested in helps us get it right first time.

Travel within our local area is included. Beyond it a distance-based supplement applies. Your instant quote calculates it automatically and it is always shown clearly, so there are no surprises on the invoice.

Pricing starts from the cart itself, and your instant quote shows the price for your date and guest numbers straight away. For larger or fully branded jobs, send us the brief and we will build a proposal around it.

Full details are on our Cancellation Policy page. In short, a full deposit refund is available for cancellations made at least 21 days before your booking date.

We recommend having a backup indoor plan. Our equipment isn't designed for use in wet weather, so a sheltered option keeps your event running whatever the forecast.

Our online calendar shows real-time availability for your dates. For specific enquiries, contact us on info@momentseventhire.com or WhatsApp 07494 275899.

We're based in London and deliver nationwide. We work regularly across Greater London, Essex, Kent, Surrey, Hertfordshire, Berkshire, Buckinghamshire and Sussex, and travel further afield for multi-day and multi-city events.

Yes. Roadshows and multi-day activations are a regular part of what we do, and we travel across the UK for them. Send us the schedule and we will build a plan around it.

Yes, as long as there is a 2m by 2m space, a standard 13 amp plug socket within reach, and cover if the cart is outside. Tell us the setup and we will confirm what works.

Hire starts at a minimum of 2 hours of service and can run as long as you need. Set-up and pack-down happen either side, so your full service time is yours.

No. Your hire time is when the cart is available for your guests. Set-up and pack-down happen either side of that and are handled entirely by our team, so your full service time is yours.

Yes, most of our services need access to a standard 13 amp plug socket. Our mobile bar, charcuterie cart and sweet cart are the exceptions and can run without power. If power is tricky at your venue, let us know and we'll talk through the options.

Each cart needs roughly 2m x 2m for the unit itself, plus a bit of clearance around it for our team and a comfortable guest queue. For busy events we'd suggest allowing around 3m of space around the cart. We'll confirm exactly what's needed for your chosen service ahead of the day.

Yes. Our team sets up and dismantles everything, so the day is stress-free for you.

Most of our equipment can be set up outdoors, weather permitting. We recommend a backup indoor plan in case of heavy rain, as some equipment isn't suited to wet conditions.

Our experienced, uniformed attendants operate all equipment throughout your event.

Yes. Our attendants and bartenders are fully trained and certified for their service, from drinks preparation to safe food handling. They arrive in uniform and run everything for you, so you can enjoy your event.

For our mobile bar and alcoholic serves, licensing depends on the venue and the type of event. Many venues hold their own premises licence that covers us. Where one is needed we will tell you early and advise on the route, so it is sorted well before the day.

No. All our services include set-up, operation and breakdown by our team.

No. We bring the cart, the equipment, the ingredients and the staff. All you need to provide is access to the space and a power socket. We'll confirm exactly what we need ahead of the day.

Safety is our priority. Our equipment is regularly maintained and our staff are fully trained. We advise supervising children around the equipment and allowing ample space for set-up.

We cater based on your final guest count, providing a generous amount so there's plenty to go round. We work to your numbers to make sure there's enough for everyone while avoiding unnecessary food waste. The exact quantity is confirmed in your proposal.

Every booking comes with the cart and equipment, all ingredients and consumables, dietary options, a uniformed attendant, a built-in digital display screen, full set-up and pack-down, £10M public liability insurance with PAT tested equipment, and our 5-star hygiene rating. Putting your branding on the screen, printed packaging, cart wraps and bespoke flavours are paid additions, available through our packages or on their own.

Absolutely. Multi-cart setups are one of our most popular bookings, for both weddings and corporate events. Combining two or three services makes a real centrepiece, and we'll recommend the best combination for your guest count in your proposal.

Yes. We've delivered everything from intimate gatherings to large-scale brand activations and multi-city campaigns. Whatever the guest count, we'll scale the setup and staffing to suit. Get in touch with your numbers and we'll put together the right plan.

Yes. Moments Booth is our wireless selfie pod, capturing photos, video, GIFs and boomerangs with instant sharing and a live online gallery you keep. It cross-sells well alongside any cart.

Yes. Many of our carts have vegan, gluten-free and dairy-free options, and we hold full allergen documentation for every service. Let us know your guests' requirements in advance and we'll advise on the best options.

Yes. Every cart has a built-in display screen as standard, and your branding goes on it through our Plus package, alongside custom printed packaging. Full Branding adds a full vinyl cart wrap and printed branded packaging throughout. Packages are a starting point, so you can also book the cart on its own and add only the items you want. Branded and bespoke items are charged in addition to the cart hire, and the cost is confirmed in your quote before anything is produced. Artwork lead times run 7 to 14 working days depending on the item, and digital proofs are sent so you sign off before anything goes to print.

The screen is built into every cart as standard. Putting your branding, photos or video on it is a paid add-on, included in the Plus and Full Branding packages or available on its own.

It varies by item, but 7 to 14 working days covers most things. Full cart wraps sit at the longer end, printed packaging and screen content at the shorter. Digital proofs are sent for sign-off before anything goes to print. Tighter than that, ask us. We can often accommodate a rush order for a rush fee.

Yes. We can name drinks and serves after your campaign, your product or your day, and print the menu to match. Bespoke menus and printed items are charged in addition to the cart hire. Menus change through the year, so we send you the current one when you book and build the bespoke items around it.

Yes. We have developed custom serves for sports, beauty and drinks brands, including electrolyte and protein blends, colour-matched slush and flavours built around a product. Development is quoted as an additional cost depending on the brief. Send us the brief and we will tell you what is possible.

Yes. Beyond wrapping an existing cart we can build one from scratch to your creative, for activations where the cart itself is the centrepiece. Custom builds are quoted separately and priced on the brief.

Yes. Flavours and colours are chosen to complement your palette, your names or monogram can play on the screen, and printed items like cones, napkins and sugar disc toppers can carry your design. Personalised and printed items are charged on top of the cart hire, and we confirm the cost in your quote.

Our team is fully trained in food hygiene, and all equipment and utensils are cleaned and sanitised before, during and after each event. More detail is on our Food & Hygiene page.

We thoroughly clean our machines after every use. That means disassembling, deep cleaning, sanitising and drying all parts.

Yes. Our staff undergo comprehensive allergen training, with dedicated equipment, thorough cleaning and clear communication about potential allergens.

Yes. Our staff hold Level 2 Food Hygiene Certificates.

Yes. All our electrical equipment is regularly PAT tested. Certificates can be downloaded from your client portal.

Yes. We hold £10 million public liability insurance. A copy of the certificate can be downloaded from your client portal.

All the documents venues and event teams typically ask for. We can provide our public liability insurance certificate, PAT testing certificates, food hygiene certificates, risk assessments and allergen information. Most are available to download from your client portal, and we're happy to send anything else on request.

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