Frequently asked questions

There are a few ways to book. Online: get an instant quote and confirm through our online booking platform. Email: send your event details through our contact form and we'll take it from there. Phone or WhatsApp: call or message 07494 275899 to speak to our booking team. Bookings are confirmed once the hire agreement is signed and the deposit is paid.

Three quick steps. 1) Check your email for a secure link to your client portal. 2) Review and electronically sign the hire agreement. 3) Pay your deposit. A 25% deposit finalises your booking.

Your portal is the hub for everything to do with your booking. Review details, add services or extend hours, download invoices and certificates, message our team, and complete pre-event forms, sign the agreement and pay securely.

Yes. We can cover events running across multiple consecutive days. Where equipment stays on site overnight, we just need somewhere secure to store it, otherwise our team returns to set up each day. Get in touch on info@momentseventhire.com or 07494 275899 and we'll tailor something to your event.

A deposit of 25% of the total booking cost secures your date. A full deposit refund is available for cancellations made at least 21 days before your booking date.

Deposit: 25% to confirm. Final payment: the remaining balance is due 1 day before your event. All payments are made through your client portal.

Send us your event details through our enquiry form or by email and we'll put together a tailored proposal for you, usually within 24 hours. Sharing your date, location, guest count and the services you're interested in helps us get it right first time.

Travel is included for events close to our base. For those further afield, a travel fee may apply. Just send us your location with your enquiry and we'll confirm any travel costs in your proposal.

Full details are on our Cancellation Policy page. In short, a full deposit refund is available for cancellations made at least 21 days before your booking date.

We recommend having a backup indoor plan. Our equipment isn't designed for use in wet weather, so a sheltered option keeps your event running whatever the forecast.

Our online calendar shows real-time availability for your dates. For specific enquiries, contact us on info@momentseventhire.com or WhatsApp 07494 275899.

We're based in London and deliver nationwide. The South East (Essex, Kent, Surrey) is our standard area; for events further afield a travel charge may apply. Get in touch and we'll confirm.

Hire starts at a minimum of 2 hours of service and can run as long as you need. Set-up and pack-down happen either side, so your full service time is yours.

No. Your hire time is when the cart is available for your guests. Set-up and pack-down happen either side of that and are handled entirely by our team, so your full service time is yours.

Yes, most of our services need access to a standard 13 amp plug socket. Our mobile bar, charcuterie cart and sweet cart are the exceptions and can run without power. If power is tricky at your venue, let us know and we'll talk through the options.

Each cart needs roughly 2m x 2m for the unit itself, plus a bit of clearance around it for our team and a comfortable guest queue. For busy events we'd suggest allowing around 3m of space around the cart. We'll confirm exactly what's needed for your chosen service ahead of the day.

Yes. Our team sets up and dismantles everything, so the day is stress-free for you.

Most of our equipment can be set up outdoors, weather permitting. We recommend a backup indoor plan in case of heavy rain, as some equipment isn't suited to wet conditions.

Our experienced, uniformed attendants operate all equipment throughout your event.

Yes. Our attendants and bartenders are fully trained and certified for their service, from drinks preparation to safe food handling. They arrive in uniform and run everything for you, so you can enjoy your event.

No. All our services include set-up, operation and breakdown by our team.

No. We bring the cart, the equipment, the ingredients and the staff. All you need to provide is access to the space and a power socket. We'll confirm exactly what we need ahead of the day.

Safety is our priority. Our equipment is regularly maintained and our staff are fully trained. We advise supervising children around the equipment and allowing ample space for set-up.

We cater based on your final guest count, providing a generous amount so there's plenty to go round. We work to your numbers to make sure there's enough for everyone while avoiding unnecessary food waste. The exact quantity is confirmed in your proposal.

Every booking comes with the cart, the ingredients, a uniformed attendant, and full set-up and pack-down. Extras like a custom digital screen, branded packaging and bespoke flavours can be added to make the cart your own. We'll walk you through the options in your proposal.

Absolutely. Multi-cart setups are one of our most popular bookings, for both weddings and corporate events. Combining two or three services makes a real centrepiece, and we'll recommend the best combination for your guest count in your proposal.

Yes. We've delivered everything from intimate gatherings to large-scale brand activations and multi-city campaigns. Whatever the guest count, we'll scale the setup and staffing to suit. Get in touch with your numbers and we'll put together the right plan.

Yes. We can brand your cart however far you'd like to take it, from your logo, photos and video on the digital screen with matching branded packaging, through to a full cart wrap in your colours and bespoke flavours developed around your theme. We'll walk you through the options in your proposal.

Yes. Many of our carts have vegan, gluten-free and dairy-free options, and we hold full allergen documentation for every service. Let us know your guests' requirements in advance and we'll advise on the best options.

Our team is fully trained in food hygiene, and all equipment and utensils are cleaned and sanitised before, during and after each event. More detail is on our Food & Hygiene page.

We thoroughly clean our machines after every use. That means disassembling, deep cleaning, sanitising and drying all parts.

Yes. Our staff undergo comprehensive allergen training, with dedicated equipment, thorough cleaning and clear communication about potential allergens.

Yes. Our staff hold Level 2 Food Hygiene Certificates.

Yes. All our electrical equipment is regularly PAT tested. Certificates can be downloaded from your client portal.

Yes. We hold £10 million public liability insurance. A copy of the certificate can be downloaded from your client portal.

All the documents venues and event teams typically ask for. We can provide our public liability insurance certificate, PAT testing certificates, food hygiene certificates, risk assessments and allergen information. Most are available to download from your client portal, and we're happy to send anything else on request.

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