PRIVACY POLICY

At Moments Event Hire, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide to us, and sets out your rights in relation to that information.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect
We collect personal information when you make a booking, request a quote, or interact with our website and services. This may include:

  • Your name and job title

  • Contact details, including email address, phone number, and delivery or event address

  • Payment and billing information

  • Event details relevant to your booking

  • Information about your interactions with our website, collected through cookies and similar technologies

How we use your information
We use the information we collect to:

  • Process and fulfil your orders and bookings

  • Communicate with you about your bookings and enquiries

  • Take payment and manage our accounts

  • Improve our products, services, and website

  • Send you marketing communications about our products and promotions, where you have agreed to receive them

You can opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.

Our lawful basis for processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contract: to fulfil a booking or provide the services you have requested

  • Legitimate interests: to operate and improve our business and communicate with clients about their bookings

  • Consent: to send you marketing communications, where you have opted in

  • Legal obligation: to comply with our accounting, tax, and other legal requirements

Data security
We take the security of your personal information seriously and implement a range of technical and organisational measures to keep it safe. We use encryption and secure socket layer (SSL) technology to protect the transmission of sensitive information, and  we restrict access to personal data to those who need it to carry out their role.

Sharing of information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who help us operate our business and deliver our services, such as payment processors, booking software providers, and delivery partners. These parties are only permitted to use your data for the purposes we specify and are required to keep it secure.

We may also disclose your information where required to do so by law or to protect our legal rights.

International transfers
Your personal data is primarily processed within the UK. Where any of our service providers process data outside the UK, we ensure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, so that your data receives an equivalent level of protection.

Data retention
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking and financial records are typically retained for a minimum of six years in line with UK tax law. Marketing data is retained until you opt out.

Your rights

Under the UK GDPR you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict how we process your information

  • Request the transfer of your information to another provider (data portability)

  • Withdraw consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us at info@momentseventhire.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how our site is used. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do.

Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.

Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@momentseventhire.com.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for choosing Moments Event Hire.

Last updated: June 2026